DOCUMENT TRACKING SYSTEMIN A GOVERNMENT OFFICE: BASIS FOR IMPROVEMENT

The study aims to evaluate the Document Tracking System (DTS) as used by the Quezon Provincial Government for the processing of documents used for procurement. The descriptive survey design was applied in this study. The researcher collected the necessary data using a questionnaire which was answered by Receiving Clerks and Liaison Officers. Further, an open-ended interview was also done to get the respondents’ comments in using the DTS. The collected data was analyzed and evaluated with the use of several statistical methods such as percentage and weighted mean. The result shows the benefits provided by the DTS, the problems encountered by the respondents in using the system, and the suggested solutions that answers the problems encountered. The identified results were used in formulating a plan for improvement concerning the function and efficiency of the document tracking system. The plan entails the necessary actions that should be implemented to ensure the efficient and effective service of the DTS which will benefit the Quezon Provincial Government and all its clients.