Information Technology Governance Practices of Selected Higher Education Institutions in CALABARZON: Basis for IT Governance Procedures Manual

The study explored the current information technology governance (ITG) practices in the higher educational institutions (HEIs) in the CALABARZON region recognized by the Commission on Higher Education (CHED) as Centers of Excellence (COE) or Centers of Development (COD) in Information Technology (IT). The study employed a mixed methods research to examine the ITG implementation in CALABARZO?region HEIs. A survey questionnaire was used to gather quantitative data while an interview was conducted to elicit qualitative responses to support the development of an IT Procedures Manual applicable for HEIs. Results revealed that HEIs utilized ITG standard frameworks such as BiSL, Campus++, ISO27001, ITS CMM-IT, and ISO38500, while ISO27001 and PMBOK are being considered in the future. They have a matured and manageable degree of implementation of best practices in IT governance and high degree of implementation across information systems and ITG mechanisms. They embrace quality assurance framework, practiced IT goals alignment, and promote institutionwide view of IT. The potential opportunities were continuous improvement of ITG, IT resource utilization, and top-level management as ITG champion. Meanwhile, the primary barriers were lack of proper trainings, learning management system utilization, and stakeholders’ resistance to change.