SeniorSys: A Web and Mobile Record Information and Management System for Senior Citizens of Lucena City

The primary services provided by the office of senior citizen affairs are issuance of ID’s, burial assistance, registration, and pension claims. Most of the OSCA (Office of the Senior Citizens Affairs) use manual processes to render their services. This study was conducted to determine the acceptability of an innovative platform for online pension and issuance of an ID for senior citizens in Lucena City. Until now, the office of senior citizens has provided their services through manual processing. The students’ solution is to establish an OSCA (Office of Senior Citizen Affairs) system. It can easily provide services to all senior citizen applicants and OSCA can organize all of the senior citizen’s data information. Because we are in a pandemic, our senior citizens are unable to visit the office. The system was developed using Agile Methodology in Lean-Kanban Approach to meet the requirements of the users and for implementing, designing, testing, and evaluating the system. The study reveals that the Senior Citizens and Government Officials give the system a weighted average of 3.53 with verbal interpretation of Strongly Agree. This means that the system met the criteria of ISO 25010 in terms of Performance Efficiency, Reliability, Functionality Suitability, Combability, Usability, and Security of the system.