MANAGEMENT PRACTICES AND BUSINESS SUSTAINABILITY OF HIGHER EDUCATIONAL INSTITUTIONS IN QUEZON PROVINCE: A POST-PANDEMIC ANALYSI

This study aimed to analyze the effect of the pandemic on the management practices and sustainability of higher educational institutions in Quezon Province. It also investigated the demographic characteristics of the respondents; their assessment of the change of management practices; their attitude towards changes from traditional to the new normal setup; how the school administrators manage the operation and organizational change; the significant differences in the response of students, teaching and non-teaching personnel and as to the classification whether it is a private or government owned HEIs. This study looked into the demographic profile of the respondents, the selected Higher Education Institutions in Quezon Province’s management practices and level of sustainability in post Pandemic Era; the general overview; the challenges faced; and the significant differences in the responses when grouped by demographics. The survey instruments which were prepared by the researcher in print form and Google Forms for those respondents from the First, Third, and Fourth District of Quezon were used to gather data. These were self-administered and conducted by the respondents in the selected HEIs in Quezon Province. The majority of the respondents strongly agree to enhance the management practices and strengthen the business sustainability of Higher Educational Institutions in Quezon Province. The researcher recommends to the HEIs enumerate priority plans for them to identify what to prioritize to enhance management practices in terms of operations, marketing and promotions, human resource, finance, and technology as well as the identification of processes to support business sustainability in terms of economic, environmental and social factors that affect the HEIs in Quezon Province. Moreover, the paper aims to discuss the opportunity of reshaping higher education, with the implementation, development, and diffusion among academics and students, of digital technologies and discuss the role of leadership and management in the transformation of organizational culture in higher education. The research was facilitated through face-to-face data gathering and Google Sheets for online respondents to be able to reach out to respondents from HEIs located outside the second district of Quezon Province. The data gathering was administered for two weeks to be able to meet the target number of respondents. From the findings of the research, it was recommended that since most of HEIs are highly affected by the Pandemic, and to ensure the continual improvement of services, the HEIs in Quezon Province must take into consideration the upgrading of the online payment system, upgrading its internet connectivity, invest in GenSet for the continuous electrical services, which sometimes are the cause of impediments of their operation, provide internet allowances and other remuneration that are the demands of the teaching staff since they are using internet connectivity during their online sessions, and lastly to integrate their courses of action according to the three pillars of sustainable development including social, economic and environmental aspects