Towards the fulfillment of the University’s Mission – Vision, the following are the specific quality objectives of the General Services Department:
1. To achieve a minimum of 80% monthly accomplishment/response rating on all received repairs and maintenance requests from stakeholders based on internal Service Level Agreement (SLA) for the next three years.
2. To attain at least 60% of approved job orders with complete & delivered materials are accomplished based on internal Service Level Agreement (SLA) monitored every semester for the next 3 years.
3. To ensure that all projects under contract are compliant according to specifications as stipulated in the contract through regular monitoring.
4. To maintain efficient outsourced services for janitorial, ground maintenance and skilled workers evidenced by sustaining the set Service Level Agreement (SLA) with outsourced service provider monitored every semester for the next 3 years.
5. To achieve a customer satisfaction rating higher than 3.5 in a scale of 1-5 (5 being the highest rating) every semester every year for the next three years.
