AN ASSESSMENT OF THE LEVEL OF SATISFACTION OF UNIFORMED PERSONNEL ON NON-UNIFORMED PERSONNEL'S JOB PERFORMANCE: A GUIDE FOR IMPROVEMENT

This study evaluated the satisfaction of uniformed personnel with the performance of non-uniformed personnel in the Philippine National Police (PNP) and its implications for cooperation, operational efficiency, and community protection, aligning with Sustainable Development Goals (SDGs) 8 and 16 which both promotes inclusivity, decent work and sustainable development for all. The primary objective was to analyze the satisfaction levels between uniformed personnel and non-uniformed personnel performance, emphasizing how this affects collaboration and institutional effectiveness. Using a quantitative approach, a survey was conducted among 239 Class A uniformed personnel in Quezon Province through Google Forms. Data collection and analysis followed a systematic process guided by PNP and Civil Service Commission regulations, focusing on collaborative dynamics and their role in achieving operational objectives. The results revealed a positive correlation between uniformed personnel satisfaction and non-uniformed personnel performance, with cooperation identified as a key factor in enhancing community responsiveness and operational efficiency. Satisfaction with nonuniformed personnel performance was determined to be a primary driver for improving collaboration and overall efficiency. The study emphasized bridging gaps between satisfaction levels to strengthen partnerships and align institutional performance with the SDGs. As an output is a detailed description of the satisfaction levels of uniformed personnel and their impact on cooperation with non-uniformed personnel. Information gained could be used to assist in the design of a program intended to improve satisfaction and cooperation between the two groups. Ultimately, the study highlights the importance of fostering satisfaction and collaboration in creating a safer, more just society and promoting sustainable development through effective partnerships within the PNP.