OPERATION MANAGEMENT PRACTICES OF BUS COMPANIES IN A PHILIPPINE PROVINCIAL DISTRICT
Area of Research
Abstract
Public transportation, particularly the bus industry is one of the main
modes of travel by the majority, given to its affordable fares, scheduled
departures, etc. for decades. The study assess ed the operatio n and
management practices of bus companies in a P hilippine provincial district. The
research used a descriptive survey approach on gathering reliable and valid
information fro m bus personnel , operators and commuters to thoroughly
evaluate and analyze the extent and effectiveness of operation management
practice s. Results show that h uman resource, facility, and safety as aspects of
the overall operation management practices greatly affect the overall operation
management effectiveness all needing relevant e nhancements, while
reservation does not significantly impact the effectiveness of the bus
companies included in the study.
Keywords
Bus companies
operation management
public transportation
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